SESSION 1

Professional Communication Basics:

  • Focus on essential communication skills, including appropriate professional language (okay/not okay), elements of effective communication, and active listening techniques.

  • Benefits: Enhances clarity in communication, reduces misunderstandings, and fosters a more efficient work environment.

SESSION 2

Extended DISC in the Workplace:

  • An in-depth exploration of the Extended DISC behavioral assessment tool.

  • Benefits: Improves interpersonal skills, aids in understanding diverse client and colleague personalities, and enhances teamwork.

SESSION 3

Upfront Contracts:

  • Training on setting clear expectations and agreements in professional interactions.

  • Benefits: Streamlines communication, sets clear boundaries, and improves overall workflow efficiency.

SESSION 4

Sandler Success Triangles BAT:

  • A deep dive into the Sandler Success Triangle focusing on Behavior, Attitude, and Technique (BAT).

  • Benefits: Boosts personal and professional development, enhances problem-solving skills, and fosters a growth mindset.